- (888) 441-1587
Shipping & Handling
Do you offer free shipping?
Yes, we do! Within the United States, we offer free shipping on any order. In Canada, we do not offer free shipping.
How long will my order take to arrive?
We partner with the the United States Postal Service and the Fedex to get your products to you quickly. That typically takes about 5 business days from when you order, and you can always track it by using the Shipping Confirmation email that we send as soon as your order heads out into the world. For our friends up north in Canada, shipping may take longer. Depending on your location, we estimate 3-12 business days for delivery.
If for some reason you’re having trouble receiving or finding your order, please call us at (888) 441-1587 from 9am-6pm ET, 5 days a week. We’re here to help.
I need my order fast! Can I pay for expedited shipping?
If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee. You can find more information in section about Shipping and handling. If you have any questions, you can reach us at (888) 441-1587 from 9am-6pm ET, 5 days a week.
Where do you ship?
We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery timelines).
At this time, we don’t ship internationally, but we hope to sometime in the near future.
How will the package be delivered?
We ship in a plain brown wrapper. There is no external identification and the tough packaging will ensure that the contents will stay concealed within. The return address gives no clue as to the contents or origin of the package.
I haven’t received my package. What should I do?
Most packages shipped with our economy option are delivered by your local postal worker. We’ve found that, more often than not, the package is either in the building or with a neighbor. Please take a look around and let us know if you find it. If you haven’t located your order, just contact us at (888) 441-1587 from 9am-6pm ET, 5 days a week, and we’ll take care of you.
How do I change or cancel my order?
We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (888) 441-1587 from 9am-6pm.
What is your return policy?
We love the products we are selling, and we think you will too. If you’re unhappy for any reason, just contact us at (888) 441-1587 or email as at email@example.com and we’ll take care of you.
When is my order processed?
Merchandise in-stock are sent to our fulfillment center each business day.
What is processing time?
Processing time is the period after you have placed your order when your payment is verified, your order is sent to our fulfillment center, and your order is prepared for shipment. For in-stock items, processing time is generally two business days unless otherwise stated on the item’s description page.
When do you charge my credit card?
We charge your card at the time we take your order, just as we start preparing it for shipment. If for some reason something happens during the process, we’ll reach out to you, and don’t worry — we’ll make it right.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. You can also pay via PayPal or newly also by Bitcoin!
Is my credit card information secure when making purchase?
Yes, Pleasure's Peak makes every effort to ensure that our customers are protected when making online purchases.
All credit card and personal information is encrypted using Secure Sockets Layer (SSL) before being sent over the Internet. This means that all information you provide us online is encrypted and completely confidential. Additionally, once we receive the credit card bank authorization, your encrypted information is released to the bank and does not remain on our system.
What if my toy doesn't work?
Just contact us at (888) 441-1587 or email as at firstname.lastname@example.org and we’ll take care of you.
Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
Why should I pay more for a luxury toy?
Premium or luxury toys are better designed, use superior materials, are more durable and deliver better results. They are an investment in your sex life and, over time, they represent great value for money because they last longer.
Can I use my sex toy in the bath?
Many of the sex toys we sell are fully waterproof (submergible), particularly the non vibrating toys. More and more vibrating toys nowadays are also submergible, but please check in the product descriptions on this site to be absolutely sure. We always write clearly when a toy is waterproof and if in doubt don’t dunk your new sex toy in the bath until you’ve checked the manufacturer instructions.
How should I introduce sex toys to my relationship?
If you’ve not used sex toys before as a couple it is a good idea to start with something unobtrusive that can be integrated into your love making, without taking over. Small, vibrating toys, like the Lelo Lily or the Je Joue MiMI can be subtly incorporated for female pleasure; whilst toys like the Lelo Bo Cock Ring can help improve male stamina at the same time as providing vibrating pleasure for women.
Who are we?
The Pleasure's Peak is a unique online boutique for adult toys and novelties. We are focused on carrying a wide selection the highest quality, body friendly, phthalates-free, organic products that the industry has to offer so you will always find that perfect gift or inspiration. To find out more about us, click here.
What's our misssion?
We believe that educating and empowering women to love their bodies along with offering quality, body-safe products are an important part of who we are and what we do, so whether you want to recharge your relationship, spice things up or are just learning to explore your body and sexuality we have great ideas, products to get you on your way.